Return policy

Effective Date: October 22, 2026

We accept return requests within 30 calendar days starting from the date your parcel is marked delivered. To be eligible for return, items must be unused, unwashed, free of stains or damage, and kept in original packaging with all attached tags intact. Final sale, clearance and customised items are non-returnable and non-refundable.

You must submit a return request to our official support email and obtain formal return authorisation before sending items back. Any return shipped without prior approval will be rejected and sent back at your cost. Customers cover the outbound return shipping cost unless the item arrives defective, damaged, or we shipped the incorrect product.

Once our warehouse receives and inspects your returned merchandise, you will receive an inspection notification via email. Approved refunds will be processed to your original payment method through Stripe within 5–10 business days. The time it takes for funds to appear in your account depends on your card issuer’s internal processing schedule.

If you receive a faulty, damaged or wrong item, please attach clear photographs of the product, packaging and shipping label when contacting support. In such cases, we will offer your choice between a full refund or a replacement unit. Automatic exchanges are not provided; if you want a different size or style, return the existing item and place a brand-new order.

If your parcel is confirmed lost in transit by the courier investigation, you may select either a full refund or a re-dispatch of your goods.