Contact Us

Effective Date: October 22, 2026

Brand Name: DreamySheerSilhouette
Legal Entity: FAW GO HOLDINGS PTY LTD

Support Email: service@dreamysheersilhouette.com
Support Hours (AEST):
Monday – Friday: 8:00 – 21:00
Saturday – Sunday: 9:00 – 18:00

Please include your order number in every message for faster support. Our customer service team aims to reply to all valid enquiries within 24 working hours.

You can reach us for help with order tracking, return applications, product questions, size guidance, payment failures, privacy requests and general brand feedback. If you encounter payment errors at checkout, please share the error message and the timestamp of your attempt so we can coordinate with Stripe to resolve the issue.